Terms of service

The agreement

These terms form the agreement between you and Stonewren, a sole trader based in the United Kingdom, covering your use of any Stonewren app. "You" means the person installing the app and the organisation whose account it is installed on; if you are installing on behalf of a company, you confirm you are allowed to accept these terms for it. By installing or using an app you accept these terms. If you do not accept them, uninstall the app.

Where an app is distributed through a marketplace — monday.com, Shopify, or another platform — that platform's own terms also apply to your use of the platform, and nothing here overrides them.

What you get

While your installation is active and any applicable fees are paid, you may use the app inside your own account, for your own business purposes, on the plan you have chosen. This is a right to use the app as it is provided; you do not receive ownership of it. You may not copy, resell, sublicense or redistribute the app, attempt to extract its source code, or use it to build a competing product.

Stonewren retains all intellectual property rights in the apps. You retain all rights in your own data — your boards, items, stores, products, templates and everything else you create. We claim no ownership of it and no right to use it beyond operating the app for you.

Your responsibilities

You are responsible for what you do with the app and for the accuracy of the data you put into it. You agree not to use it unlawfully, not to interfere with its operation or security, not to attempt to circumvent plan limits, and not to use it in a way that breaches the terms of the platform it runs on or places an unreasonable load on that platform's systems.

Some features create, change or delete records in your own account — for example creating subitems, or generating discount codes. Those actions are yours, taken on your instruction. Please satisfy yourself on a small scale before running anything across important data, and keep your own backups where the platform provides them.

Payment

Where an app has a paid plan, billing is handled by the marketplace you installed it from, on the platform's own payment terms and in the currency it shows. Prices for a plan are as stated in the app's listing at the time you subscribe. Subscriptions renew automatically for the same period until cancelled, and you can cancel at any time through the platform; cancellation takes effect at the end of the period you have paid for, and access to paid features ends then. Refunds are handled under the relevant platform's refund policy — if you believe something has gone wrong with a charge, email us and we will help sort it out.

If prices change, the new price applies from your next renewal and never retroactively, and we will give notice through the app's listing or by email before it takes effect.

Free plans and trials

Where a free plan or trial is offered, it is offered as it stands and may be changed or withdrawn for new users. If a free plan changes, users already on it will be told before anything they rely on stops working.

Availability, changes and support

We aim to keep the apps working reliably, but they are not offered with a guaranteed uptime figure, and they depend on platforms and services we do not control. We may update an app, and may add, change or remove features; where a change removes something you are likely to be relying on, we will give reasonable notice in the listing or by email.

Support is provided by email at support@stonewren.dev. Stonewren is a one-person business: we answer as quickly as we can, normally within one working day, and we will tell you honestly if something cannot be fixed.

Privacy

What each app accesses, what is stored and where, and how to have data deleted, are set out in the privacy policy, which forms part of these terms.

Ending the agreement

You can end this agreement at any time by uninstalling the app. We may suspend or end your access if you materially breach these terms, if required to by a platform or by law, or if we discontinue an app — in the last case we will give reasonable notice and will not charge you for a period you cannot use. On termination your right to use the app ends; data held on your own account remains yours, and any data we hold is deleted as described in the privacy policy.

Liability

The apps are provided as they are. To the extent the law allows, we exclude implied warranties and we are not liable for indirect or consequential loss, for lost profits, revenue, goodwill or anticipated savings, or for loss or corruption of data that we did not cause. Where we are liable, our total liability to you for all claims is limited to the greater of the fees you paid us for the app in the twelve months before the claim, or £100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are using an app as a consumer rather than for business purposes, your statutory rights are not affected by anything in this section.

General

If a provision of these terms is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. These terms are the whole agreement between us about the apps, and replace any earlier understanding. We may transfer this agreement as part of a sale or reorganisation of the business; you may not transfer it without our consent, except to a successor to the account it is installed on.

We may update these terms. The date at the top of this page shows when they last changed, and material changes affecting your rights or costs will be notified through the app's listing or by email before they take effect. Continuing to use an app after a change takes effect means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your own jurisdiction.

Contact

Stonewren, United Kingdom — support@stonewren.dev.